Rhinestone Cross Pendant Necklace

Returns Policy

Thank you for choosing The Rhinestone Belts as your source for stylish, high-quality accessories. We value your satisfaction and work diligently to ensure every purchase meets your expectations. In the rare event that your order arrives damaged or incorrect, we’re here to assist you through a straightforward return and refund process.

How to Initiate a Return

To start your return, please contact us at support@therhinestonebelts.com or call (786) 565-5560. Include the following details:

• Your order number
• A brief explanation of the issue
• Clear, detailed photos of both the front and back of the affected product

Once we review your request, our customer service team will provide the necessary return address and any additional documentation or details required to proceed.

Follow these steps to return your item:

• Pack your item carefully, preferably using the original packaging. If unavailable, use a suitable alternative to prevent damage in transit.
• Choose a reliable, trackable shipping method for sending the item back. Retain proof of shipment for your records.

Important Points to Note

• Shipping Costs: Unless the product arrives damaged or incorrect due to our error, all return shipping costs remain the customer’s responsibility.
• Non-Qualifying Returns: We reserve the right to decline returns that do not meet our stated conditions or are returned outside the specified timeframe.
• Customized Items: Personalized or custom-made products are non-refundable unless they arrive damaged or show a manufacturer’s defect.

Shipping Policy

At The Rhinestone Belts, we take pride in processing your orders with utmost care, ensuring each item is accurately prepared before it’s sent your way. Our goal is to deliver a seamless and reliable shipping experience so you can enjoy your new accessories without delay.

Shipping Options

We provide two convenient shipping methods at checkout, allowing you to select the option that best suits your timeline and budget:

• Free Shipping: 12-18 Business Days
• Fast Shipping: 08-12 Business Days ($12.99)