Return Process
Please reach out to our dedicated support team at support@therhinestonebelts.com within 7 days of delivery to begin the return process. Kindly provide your:
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Order number
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Brief explanation of the issue
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Clear photos of the item (front and back), including packaging
Await Instructions
Once we receive your request, our customer service team will review your case and provide the return address along with any necessary documentation or next steps.
Secure Packaging
Pack the product securely—preferably in its original packaging. If the original packaging is unavailable, please use a suitable alternative to protect the item during transit.
Shipping
Use a reliable and trackable shipping method for your return. We recommend retaining proof of shipment for your records.
Inspection & Refund
Once your return is received, our team will carefully inspect the item to ensure it meets our return criteria. Upon approval:
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A replacement will be sent, or
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A refund will be issued to your original payment method
Refunds are typically processed within 30 business days, although your bank or payment processor may require additional time for the amount to reflect.
Important Points
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Customers are responsible for return shipping costs, except in the case of damaged, defective, or incorrect items.
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All belts are final sale. Returns or exchanges are not accepted for size, style, or change-of-mind.
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Customized or personalized belts are non-refundable, unless they arrive damaged or contain a manufacturing defect.
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Return requests must be initiated within 7 days of delivery and the item returned within 30 days.
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We reserve the right to decline returns that do not meet the above criteria or fall outside the return window.
If you have any questions or require assistance, our support team is happy to help.
📧 Email: support@therhinestonebelts.com
We’re here to ensure your satisfaction with every order.