At The Rhinestone Belts, your satisfaction is our top priority. We understand that sometimes you may need to exchange an item, and we’re here to ensure that process is as smooth and convenient as possible. Our exchange policy is valid for 30 days from the date of delivery, giving you ample time to arrange for any changes you’d like to make.
Conditions for Exchange
To qualify for an exchange, the product must be unused, in the same condition as when you received it, and include all original tags and labels. We recommend retaining your packaging until you’re certain you’ll keep the item.
Exchange Process & Fees
- If We Made an Error: In the event you receive a damaged or incorrect product due to our mistake, we’ll gladly arrange a hassle-free exchange at no additional cost to you.
- Other Exchanges: If you decide to exchange an item for reasons not related to our error, a $23.99 fee will apply to cover the necessary shipping and handling costs.
How to Initiate an Exchange
- Contact Us: Send an email to support@therhinestonebelts.com with your order number, the item you’d like to exchange, and the reason for the request.
- Follow Instructions: Our customer support team will respond promptly with detailed steps for returning your item and obtaining your replacement.
- Complete the Exchange: Once we receive and verify your returned product, we’ll process the exchange and ship out your new item promptly.